Frequently Asked Questions

Reservations can be made online at reserve.metropolitan-market.com or placed in store with support at our Holiday Reservation desk. Each store will have a Holiday Reservation Desk, led by a Holiday Host, who can help guests place orders and answer questions. Choose your holiday items, add them to your cart, and select your pickup location, date, and time. A $25 deposit is due when you place your reservation and will be applied toward your final purchase. You’ll pay the remaining balance when you pick up your items.

Some holiday items are priced by weight, so the price shown when you make your reservation may be an estimate. For items priced by weight, the price shown when making your reservation is an estimate. The final price for these items will be
based on their actual weight at the time of pickup.

Once your reservation is complete, you’ll receive a confirmation email. We’ll also send you a reminder a few days before your scheduled pickup.

Thanksgiving Holiday Reservations close at midnight on Sunday, November 22.

December Holiday Reservations open Friday, November 27 with an updated holiday menu and close at midnight on Monday, December 21.

No. Because a $25 deposit is required, holiday reservations cannot be placed or paid for over the phone. To protect guest payment information, the deposit must be paid online using your own device or in person at a Holiday Reservation Desk using one of our secure payment devices.

Holiday Hosts can assist over the phone with questions, walk you through placing a reservation, or help with an existing reservation, including edits or cancellations.

No. Cash cannot be used to pay the $25 deposit or place an order through the Holiday Reservations system. A credit or debit card is required. Metropolitan Market gift cards cannot be used to pay the $25 deposit.

Holiday Reservation Desk hours are:

• November 1–22: 11 am–7 pm

• November 23–25: 8 am–8 pm

• Thanksgiving, November 26: 7 am–3 pm

• November 27–December 20: 11 am–7 pm

• December 21–23: 8 am–8 pm

• Christmas Eve, December 24: 7 am–6 pm

To help make holiday pickup as smooth as possible, reservations are limited within each pickup window. If your preferred time is unavailable, please select another available time that works for you.

We kindly ask that you pick up your reservation during your selected time window. This helps our team prepare and ensure everything is ready for you and allows for smooth pickups during the busy holiday season.

When you arrive, check in at the reservation desk during the pickup time slot you selected. Please have your order details ready, including your last name and/or reservation number. Your Holiday Host will retrieve your reserved items and provide you with an order slip to bring to checkout.

Please hold onto your order slip while shopping, as this includes a barcode that must be scanned at checkout to apply the deposit back.

You’re welcome to continue shopping before checking out. At checkout, your $25 deposit will be applied toward your reserved items, and you’ll pay the remaining balance along with any additional purchases.

You can cancel your reservation using the link provided in your confirmation email up until 72 hours before your order pickup. You may also contact the Holiday Host at your selected Metropolitan Market location for assistance.

Please see our deposit refund policy below before canceling.

Holiday Host contact information:

• Admiral: 206-737-7629

• Proctor: 425-605-8568

• Sand Point: 206-848-6930

• Uptown: 206-479-7568

• Kirkland: 206-641-7209

• Magnolia: 425-605-8694

• Sammamish: 425-605-8659

• Gig Harbor: 253-649-7014

• Mercer Island: 425-605-8652

• Crown Hill: 425-605-2069

A $25 deposit is required to confirm and hold your holiday reservation. The deposit goes toward your final purchase—you’ll pay the remaining balance when you pick up your items. This helps us prepare for holiday demand and ensure reserved items are set aside for our guests.

The deposit is not an additional fee. Your $25 deposit will be refunded when you pick up and pay the remaining balance of your order.

No, you do not need to use the same credit or debit card used for the $25 deposit. You can use a different form of payment to pay the remaining balance at pickup.

Cancellations made 72 hours prior to the selected pickup date will receive a full refund of the $25 deposit. Within 72 hours, deposits are non-refundable, including for reservations that are not picked up.

You can view your reservation in your confirmation email that you received when you first placed your order. From there, you can review your reserved items and reservation details such as your schedule pickup date and time. If you are unable to find your confirmation email, please contact the Holiday Host at the location you reserved at and they can re-send the email.

Yes. To make changes to your reservation, call the Holiday Host at your selected pickup location. We highly recommend making any changes at least 72 hours before your pickup date, as stores may not be able to accommodate requested changes within 72 hours of pickup, and inventory may be limited or unavailable.

Please note: Editing your reservation will not affect your $25 deposit. Please keep in mind that all reservations must maintain a minimum order total of $25 when making changes.

Yes! Someone else may pick up your reservation for you. They’ll need to provide the last name and reservation number used to reserve when checking with the Holiday Host. Please make sure they are aware that the order still needs to be paid.

You can change your pickup date or time, subject to availability, by calling the Holiday Desk at the location where the order was placed to speak with a team member.

Please note: If you change your Metropolitan Market pickup location before placing your order, your cart will be cleared, and you’ll need to start a new reservation. Holiday inventory and availability vary by store, so items reserved at one location may not be available at another.

If you’re unable to make your scheduled pickup time, please contact your store’s Holiday Host as soon as possible for assistance.

Due to the high volume of holiday reservations, we strongly encourage picking up your order during your selected time window.

If you’re unable to pick up your reservation during your scheduled window, please contact your store’s Holiday Host as soon as possible. If we haven’t heard from you, your reserved items may be returned to store inventory, and your $25 deposit will be non-refundable.

Please check your spam or junk folder first. If you still can’t find your confirmation, contact the Holiday Host at the Metropolitan Market location where you placed your reservation, and our team can help confirm the order and/or resend it.

If you don’t remember which location you selected, contact any Metropolitan Market Holiday Host for assistance. 

You can find reheating instructions in your confirmation email or on our Holiday Reservations website. You can also click here to view or download the instructions.