Frequently Asked Questions

Reservations can be made online at reserve.metropolitan-market.com or placed in store with support at our Holiday Reservation desk. Each store will have a Holiday Reservation Desk, led by a Holiday Host, who can help guests place orders and answer questions. Choose your holiday items, add them to your cart, and select your pickup location, date, and time. A $25 deposit is due when you place your reservation and will be applied toward your final purchase. You’ll pay the remaining balance when you pick up your items.

Some holiday items are priced by weight, so the price shown when you make your reservation may be an estimate. For items priced by weight, the price shown when making your reservation is an estimate. The final price for these items will be
based on their actual weight at the time of pickup.

Once your reservation is complete, you’ll receive a confirmation email. We’ll also send you a reminder a few days before your scheduled pickup.

The Holiday Reservation desk will be open starting on Sunday, November 1st. [Note hours of operation]

To help make holiday pickup as smooth as possible, reservations are limited within each pickup window. If your preferred time is unavailable, please select another available time that works for you.

We kindly ask that you pick up your reservation during your selected time window. This helps our team prepare and ensure everything is ready for you and allows for smooth pickups during the busy holiday season.

When you arrive, check in at the reservation desk during the pickup time slot you selected. Please have your order details ready, including your last name and/or reservation number. Your Holiday Host will retrieve your reserved items and provide you with an order slip to bring to checkout.

You’re welcome to continue shopping before checking out. At checkout, your $25 deposit will be applied toward your reserved items, and you’ll pay the remaining balance along with any additional purchases. Please hold onto your order slip while shopping, as this includes a barcode that will be scanned at checkout to apply the deposit back.

You can cancel your reservation using the link provided in your confirmation email. You may also contact the Holiday Host at your selected Metropolitan Market location for assistance.

Please see our deposit refund policy below before canceling.

A $25 deposit is required to confirm and hold your holiday reservation. The deposit goes toward your final purchase—you’ll pay the remaining balance when you pick up your items. This helps us prepare for holiday demand and ensure reserved items are set aside for our guests.

The deposit is not an additional fee. Your $25 deposit will be applied toward the final cost of your reserved items when you pick up and pay the remaining balance of your order.

Cancellations made 72 hours prior to the selected pickup date will receive a full refund of the $25 deposit. Within 72 hours, deposits are non-refundable, including for reservations that are not picked up.

You can view your reservation using the link provided in your confirmation email. From there, you can review your reserved items and reservation details and make available changes before the holiday pickup period begins. [NEEDS REVIEW]

Yes. You can make changes to your reservation 72 hours in advance of selected pickup date using the link in your confirmation email.

Within 72 hours of selected pickup date, reservations can no longer be edited due to product availability.

Yes! Someone else may pick up your reservation for you. They’ll need to provide the last name and reservation number used to reserve when checking with the Holiday Host. Please make sure they are aware that the order still needs to be paid.

You can change your pickup date or time, subject to availability, using the link provided in your confirmation email, or call the location where the order was placed to speak with a team member to support.

Please note: If you change your Metropolitan Market pickup location, your cart will be cleared, and you’ll need to start a new reservation. Holiday inventory and availability vary by store, so items reserved at one location may not be available at another.

If you’re unable to make your scheduled pickup time, please contact your store’s Holiday Host as soon as possible for assistance.

Due to the high volume of holiday reservations, we strongly encourage picking up your order during your selected time window.

If you’re unable to pick up your reservation during your scheduled window, please contact your store’s Holiday Host as soon as possible. If we haven’t heard from you, your reserved items may be returned to store inventory, and your $25 deposit will be non-refundable.

Please check your spam or junk folder first. If you still can’t find your confirmation, contact the Holiday Host at the Metropolitan Market location where you placed your reservation, and our team can help confirm the order and/or resend it.

If you don’t remember which location you selected, contact any Metropolitan Market Holiday Host for assistance.

Holiday Host contact information:
[INSERT HOLIDAY HOST NUMBER CONTACT LIST]

You can find reheating instructions in your confirmation email or on our Holiday Reservations website. You can also click here to view or download the instructions.

[Need to follow-up with PMG about this]